Privacy Statement

LS Properties

Who is collecting the data?

LS Properties is an Estate Agent/Auctioneering company that is regulated by the Property Services Regulatory Authority.

Why do we collect data?

In order to carry our business activities it is necessary to obtain confidential information from our clients. This notice explains how we collect, use, retain and dispose of the personal information received from clients. Where transactions take place we have a legal obligation to retain confidential information to comply with anti-money laundering legislation and accounting practices.

All information gathered will be treated with the greatest confidentially in accordance with the General Data Protection Regulation (GDPR).

What data is being collected?

Contact details (such as; name, address, phone, email address,)

If you choose to enter into a contract with us or retain our services, based on the services which we are providing to you, we may need you to provide information such as;

Information we are required to collect to carry out anti-money laundering and identity checks and to comply with our legal obligations, this could include Photographic Identification and Proof of Address documentation
Where necessary, information relating to your financial means, such as documentary proof of funds
References
PPS Numbers
Any other personal data which you provide to us directly

Where is this information is collected from?

Requests for information via our website, email, telephone, LS Properties facebook page, LS Properties website, text message, WhatsApp message, In-person contact, requests for information received from external third parties such as; daft.ie.

If you choose to correspond with us further, we may retain the content of your communications along with your contact information and our responses, as required by the Property Services (Regulation) Act, 2011 and for the purpose of providing you with the relevant property service/transaction.

Where is this information stored?

This information is stored on our Customer Relationship Management database.

How is my information protected?

All computers used by our staff are password protected and virus security software is in operation.
We have shredding facilities for all personal information.
Client information is reviewed regularly to ensure we dispose of information no longer required.

Will the data be shared with any third parties?

We may disclose your personal data to competent regulatory authorities and other parties as requested or required by law.

How will the information be used?

This information will be used to:

Allow us to respond to your queries
Inform you of potential available properties that match your requirements
Arrange appointments
Obtain feedback regarding a property or feedback on our service
Share with other regulatory authorities and any other party when sharing of information is required by law

How long will the data be stored for?

Where transactions take place we have a legal obligation to retain confidential information to comply with anti-money laundering legislation and accounting practices. In the absence of any legal requirements, your personal data will be retained for as long as necessary for the purpose of processing the tasks listed above. This means your data will be deleted if you withdraw consent to processing or the data is no longer required or inaccurate.

What rights does the data subject have?

You have the right to:

Keep us updated.
Request a copy of the personal information we hold about you. We require you to provide two pieces of approved identification to prove your identity. We will respond within one month of receipt of your written request and confirmed ID. This request is free of charge unless the request is manifestly unfounded or excessive.
Have any inaccuracies in your data corrected.
Request that we delete your personal data so it is erased from our records.
Object to certain types of marketing.
Object to automated processing.

Please contact us by email info@lsproperties.ie should you wish for us to amend/delete your personal data

How can the data subject raise a complaint?

Please contact us by email info@lsproperties.ie if you have any queries regarding this Privacy Notice.

If you wish to raise a complaint about LS Properties, please inform by email info@lsproperties.ie. We will acknowledge receipt of all complaints and will endeavour to investigate the complaint as soon as reasonably practicable.